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NCS unveils innovative suite of AI and digital resilience solutions critical to successful AI adoption

  • Written by Daily Sun

These include frameworks, solutions and accelerators that governments and enterprises in Asia Pacific (APAC) can easily tap to use AI securely and at scale to drive sustainable game-changing innovation.

The launch took place at its annual Impact forum today where NCS CEO, Ng Kuo Pin, addressed over 1,000 leaders and technology practitioners from the region, and shared NCS' AI-led plans for changing the game. He highlighted two key success factors for organisations – AI adoption and digital resilience – to fully harness the benefits of technology in a world redefined by economic uncertainty, geopolitical tensions and technological challenges.

Ng Kuo Pin, CEO, NCS said, "Across the world, AI is top of mind now, but organisations must not overlook the importance of digital resilience as they embrace AI's transformational potential. To build a safer and more sustainable future, it is crucial that organisations invest to build a foundation in cybersecurity, data governance and technology that will allow AI to flourish. We believe organisations that master both AI and digital resilience will be the ones that will thrive in this increasingly complex global environment."

Deputy Prime Minister Heng Swee Keat spoke about reaping the full potential of AI to improve the lives of people and protect our planet, while implementing the right guard rails, and create conditions to innovate safely, responsibly, and for the common good at the NCS Impact forum 2024.
Deputy Prime Minister Heng Swee Keat spoke about reaping the full potential of AI to improve the lives of people and protect our planet, while implementing the right guard rails, and create conditions to innovate safely, responsibly, and for the common good at the NCS Impact forum 2024.

From left to right: Sami Luukkonen, Managing Partner, Telco+, NCS; Sam Liew, Chief Executive, Gov+, NCS; Ng Kuo Pin, Chief Executive Officer, NCS; Wynthia Goh, Senior Partner, NEXT, NCS; Alfred Goh, Managing Partner, Enterprise Strategic Business Group, NCS; and Howie Lau, Managing Partner, Corporate Development & Partnerships, NCS, at the NCS Impact forum 2024 keynote, where they outlined NCS' AI-led plans for changing the game.
From left to right: Sami Luukkonen, Managing Partner, Telco+, NCS; Sam Liew, Chief Executive, Gov+, NCS; Ng Kuo Pin, Chief Executive Officer, NCS; Wynthia Goh, Senior Partner, NEXT, NCS; Alfred Goh, Managing Partner, Enterprise Strategic Business Group, NCS; and Howie Lau, Managing Partner, Corporate Development & Partnerships, NCS, at the NCS Impact forum 2024 keynote, where they outlined NCS' AI-led plans for changing the game.

Navigating the AI Journey

NCS' new suite of solutions include the AI-Digital Resilience (AI+DR) Matrix which enables organisations to build a strategic roadmap that enhances both AI and digital resilience concurrently. Serving as an essential starting point for any organisation embarking on its AI journey, the innovative framework categorises organisations into four quadrants of AI Dust, Missed Opportunity, House of Cards, and Game Changer (see Figure 1), based on their maturity levels of AI adoption and digital resilience. This allows organisations to assess their AI and digital resilience readiness and calibrate key developmental steps as they move down the AI pathway.

Kuo Pin added, "AI will be a game changer and companies must learn the new game – the earlier, the better. Given the speed at which AI evolves and the implications of AI for businesses, working with the right technology partners to help navigate the AI landscape and plug into the right ecosystem is fundamental. Having primed our workforce for the intelligence revolution, NCS is AI-ready and well-positioned to help organisations avoid the pitfalls of AI adoption while unlocking its game-changing value. We will lead with AI inside and outside."
Figure 1. AI-Digital Resilience Matrix
Figure 1. AI-Digital Resilience Matrix

AI and Digital Resilience Solutions and Accelerators

NCS also introduced Polaris DR, a solution for organisations to assess their digital resilience across five key areas – cybersecurity, data governance, infrastructure scalability, application robustness and operational responsiveness. Leveraging NCS' expertise in large-scale implementations and operations, Polaris DR will enable them to lay the strong foundation needed for enterprise-wide growth and AI adoption by providing a customised improvement plan to address vulnerabilities in systems, technology infrastructure and IT operations.

To empower clients to deploy AI more securely and efficiently, NCS announced five innovative and repeatable Industry Business Solutions (IBS) embedded with NCS AI Accelerators. The solutions are both standardised and customisable, enabling organisations to accelerate AI deployments in three key areas – customer / citizen experience, workforce productivity, and software engineering – while ensuring consistency and scalability. The solutions not only leverage NCS' track record in partnering governments and enterprises on their technology journeys, it also taps NCS' deep industry knowledge and methodologies honed over time, regional AI talent pool, and extensive partnerships with global players in AI technology.

From left to right: Sam Liew, Chief Executive, Gov+, NCS, Senior Minister of State for the Ministry of Manpower, Zaqy Mohamad, Deputy Prime Minister Heng Swee Keat and Ng Kuo Pin, Chief Executive Officer, NCS, at the NCS Impact forum 2024, where a suite of Artificial Intelligence and digital resilience solutions were launched.
From left to right: Sam Liew, Chief Executive, Gov+, NCS, Senior Minister of State for the Ministry of Manpower, Zaqy Mohamad, Deputy Prime Minister Heng Swee Keat and Ng Kuo Pin, Chief Executive Officer, NCS, at the NCS Impact forum 2024, where a suite of Artificial Intelligence and digital resilience solutions were launched.


Sam Liew, Chief Executive, Gov+, NCS and Ng Kuo Pin, Chief Executive Officer, NCS, accompanying Deputy Prime Minister Heng Swee Keat and Senior Minister of State for the Ministry of Manpower, Zaqy Mohamad, on a demonstration of how AI is innovating emergency services to improve outcomes.
Sam Liew, Chief Executive, Gov+, NCS and Ng Kuo Pin, Chief Executive Officer, NCS, accompanying Deputy Prime Minister Heng Swee Keat and Senior Minister of State for the Ministry of Manpower, Zaqy Mohamad, on a demonstration of how AI is innovating emergency services to improve outcomes.

From left to right: Alfred Goh, Managing Partner, Enterprise Strategic Business Group, NCS; Andrew Yeo, Chief Executive Officer of Income Insurance; Tian Beng Ng, Senior Vice President and General Manager, Dell Technologies, APJ Channel; Ng Kuo Pin, Chief Executive Officer, NCS; Sami Luukkonen, Managing Partner, Telco+, NCS; Vice President, Worldwide Public Sector Industry International Sales; Sam Liew, Chief Executive, Gov+, NCS; Ng Kuo Pin, Chief Executive Officer, NCS; Wynthia Goh, Senior Partner, NEXT, NCS; Yoon Young Kim, Cluster President, Singapore and Brunei, Schneider Electric and Howie Lau, Managing Partner, Corporate Development & Partnerships, NCS, at the NCS Impact forum 2024, where NCS announced strategic partnerships with industry leaders to further facilitate AI adoption and digital resilience.
From left to right: Alfred Goh, Managing Partner, Enterprise Strategic Business Group, NCS; Andrew Yeo, Chief Executive Officer of Income Insurance; Tian Beng Ng, Senior Vice President and General Manager, Dell Technologies, APJ Channel; Ng Kuo Pin, Chief Executive Officer, NCS; Sami Luukkonen, Managing Partner, Telco+, NCS; Vice President, Worldwide Public Sector Industry International Sales; Sam Liew, Chief Executive, Gov+, NCS; Ng Kuo Pin, Chief Executive Officer, NCS; Wynthia Goh, Senior Partner, NEXT, NCS; Yoon Young Kim, Cluster President, Singapore and Brunei, Schneider Electric and Howie Lau, Managing Partner, Corporate Development & Partnerships, NCS, at the NCS Impact forum 2024, where NCS announced strategic partnerships with industry leaders to further facilitate AI adoption and digital resilience.

Strategic Partnerships with Global Players

NCS announced several strategic partnerships with industry leaders to further facilitate AI adoption and digital resilience. NCS is partnering Amazon Web Services (AWS) to launch its inaugural Generative AI Centre of Excellence (CoE) for Public Good with AWS's Generative AI Innovation Centre (GAIIC)[1]. Customised for the APAC public sector, the CoE will leverage AWS's team of strategists, applied scientists, engineers, and solutions architects through the GAIIC's Partner Innovation Alliance programme to envision, scope, and accelerate public sector solutions using AWS. The collaboration combines NCS' end-to-end capabilities and industry experience with AWS's Generative AI services and global expertise.

Elsie Tan, Country Manager, Worldwide Public Sector, Singapore, AWS said, "We're excited to collaborate with NCS to establish its inaugural CoE for Public Good that will accelerate the delivery of innovative citizen services. At AWS, we help customers move Generative AI from theory into practice by providing purpose-built services and expert guidance. Through this collaboration, we'll empower NCS to bring Generative AI workloads to life and help public sector agencies drive impactful outcomes for the people they serve."

NCS is collaborating with Dell Technologies to leverage Dell AI Factory with NVIDIA, as an early adopter in APAC and Japan to further accelerate adoption of Generative AI solutions by enterprises in the region. With their combined expertise in Generative AI and breadth of industry experience, NCS and Dell are committed to simplifying clients' AI adoption journeys and enhancing proof of concept efforts. This collaboration allows clients to explore customised and pre-validated solutions to turbocharge their Generative AI projects in a modular manner.

NCS also signed an MOU with Schneider Electric, the global leader in the digital transformation of energy management and automation, as the first-in-Asia partner under Schneider's Sustainability Partner Program to provide clients end-to-end sustainability offerings and AI-enabled solutions. The partnership additionally leverages the deep expertise of both companies to better address higher density computing demands from Generative AI workloads and meet emissions compliance requirements, through innovations in sustainable and energy-efficient cooling systems for GPUs and CPUs. Clients will also benefit from a holistic suite of green offerings including education, consulting, solutions and services, tailored to better reduce their carbon footprints and progress towards Singapore Green Plan 2030 and Net Zero.

Yoon Young Kim, Cluster President, Singapore and Brunei, Schneider Electric said, "Our partnership with NCS represents a critical step towards setting a new standard in sustainability for data centres. The urgency to decarbonise the energy-intensive data centre sector cannot be overstated, even as Singapore and the rest of the world double down on cutting down greenhouse gas emissions from our operations. By leveraging our respective expertise, we aim to enable clients to achieve new operational efficiencies, reduce their data centre carbon footprints, and realise significant energy cost savings."

NCS is collaborating with Income Insurance to extend location-based, hourly travel insurance for travellers in Singapore through the innovative Breeze mobile app. With this new offering, Breeze users will soon be able to receive location-based recommendations for FlexiTravel Hourly Insurance that offer pay-per-hour travel insurance for short trips when travelling to nearby countries. Additionally, Income's motor insurance policy holders can use Breeze to access an in-app module for accident reporting and to contact Income Orange Force for assistance. The partnership lays the foundation for the future use of data and AI to enhance insurance services, such as providing supplementary data for accidents using mobile device sensor analytics.

Peter Tay, Chief Digital Officer, Income Insurance said, "We are constantly looking to work with like-minded partners in closing protection gaps. Through this collaboration with NCS, we are able to leverage smart, real-time data to extend insurance protection to motorists and travellers. With valuable insights and data via Breeze, we can better co-create customer-centric insurance innovations to meet modern lifestyle needs."

Building the AI Talent Pipeline

As NCS becomes intelligence-led, the company has been infusing AI across the organisation and building a pipeline of future AI talent. It has equipped its 13,000-strong workforce located across APAC with AI-powered services and solutions to enhance productivity and transform how NCS operates and delivers its services. NCS will also create a 3,000-strong AI-certified practitioner base to accelerate implementation and deployment of clients' AI projects. Over 300 of them will serve as AI experts with deep AI expertise to lead cutting-edge AI innovations. NCS will work with the Infocomm Media Development Authority (IMDA) to achieve these ambitions through the TechSkills Accelerator (TeSA) initiative as well as upskill and reskill their workforce to become confident AI users through courses offered by the Information & Communications (I&C) Jobs Transformation Map Training Partners.

Kiren Kumar, Deputy Chief Executive Officer, IMDA said, "In support of Singapore's National AI Strategy, IMDA is committed to working with companies to build a strong AI talent ecosystem in Singapore. We will continue to support NCS to upskill their workforce, developing AI practitioners and specialists to build and deploy AI-enabled system." Hashtag: #NCS

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About NCS

NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 13,000-strong team across 57 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.