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Food Delivery Platforms Unite to Launch National Safety Principles


Australia’s leading food delivery platforms have come together to strengthen safety practices across the industry by developing Australia’s first set of National Food Delivery Platform Safety Principles.

 

Developed in consultation with peak industry body Australian Industry Group (Ai Group) and food delivery platforms, the new Principles outline the high standards of practice that food delivery platforms have committed to implement, to ensure the ongoing safety of food delivery workers.

 

Food delivery platforms Deliveroo, DoorDash, Menulog and Uber Eats, have been working together alongside other industry experts to understand the challenges faced by platform workers and collectively commit to raising the standards for food delivery safety in Australia by implementing these Principles.  

 

The industry has played an active role in the work being done across state governments to enhance protections for delivery people, and to ensure that platforms are prioritising the safety of delivery people and consumers, to keep local communities safe.

 

Recognising that food delivery worker safety is paramount, leading platforms have come together to develop and launch the national Principles, which focus on training and information, delivery equipment and personal protective equipment (PPE), support, standards and policies, consultation, and incident reporting and investigation.

Quotes attributable to Australian food delivery platforms:

 

“This is the first time that major food delivery platforms have come together on this nationwide, important issue and we are united in our approach to improving the safety for all those who use our platforms across Australia.

 

“Our goal is to develop a framework which complements existing industry and government policies, and ensures that delivery people have the freedom to work safely and on-demand in the growing food delivery market.

 

“Each platform has pledged to adopt and implement these standards, while continuing to raise the bar through their own individual initiatives, technology and research. Importantly, we will hold ourselves accountable to these standards, with a review facilitated by Ai Group, taking place annually.

 

“Our collective mission is to keep delivery people safe on our roads and this framework has enabled us to align on a clear path forward.”

 

The Principles reflect the Work, Health and Safety (WHS) duties that provide safety guardrails for delivery people and minimise risk for all those who use platforms, whether they are driving a car or riding a bicycle, e-Bike, scooter or motorbike.


The delivery platforms have all pledged to adopt, implement and hold themselves accountable to these standards, with the first annual review managed by AiGroup taking place on July 1 2022.


The new safety Principles have been endorsed by the Restaurant & Catering Industry Association.


Read the National Food Delivery Platform Safety Principles here https://cdn.aigroup.com.au/FDP/National-Safety-Principles-July-2021.pdf.

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